Brand Canvas Bag "Only Sold But Not Washed"&Nbsp; After Sales Service Of Luxury Goods Becomes A Weakness

Recently, Fu Rong, who lives in Huayinyuan Community, Shaoshan South Road, encountered such troubles. She spent more than 7000 yuan to buy an international brand canvas bag. She likes it very much and carries it very often. However, the bag got dirty after carrying it for a long time. Fu Rong took it to the store to prepare for cleaning, but the waiter told her that the store did not provide this service.

Fu Rong was very distressed: such an expensive bag must not be washed by herself, and she was still worried about sending it to the store.

Fu Rong didn't expect to buy it at a high price luxury goods Has become his own burden.

Now there are more and more international top brands in Changsha shopping malls, and the price is not cheap. However, because it is a consumable, it is easy to get dirty or damaged when it is used for a long time or when it is used sparingly.

On the 14th, in some large malls in Changsha, it was found that almost all the international famous product counters were not responsible for professional cleaning.

The luxury goods counter is not responsible for cleaning

On the morning of the 14th, at the Meimei Changsha International Famous Product Mall, Yunda International Plaza, Middle Furong Road, Changsha City, LV, Tods, ERMENEGILDOZEGNA, BALLY, TUMI1 and other luxury goods have counters here.

All luxury brand stores do not provide customers with free professional services such as cleaning, maintenance, care and repair, but only simple oil treatment at most.

The staff of the BALLY store said, "No matter at home or abroad, you can buy a BALLY bag and enjoy free simple care, that is, oiling the bag, but there is no professional care such as cleaning."

The brand of ERMENEGILDOZEGNA, MarcbyMarcJacobs, TUMI, etc salesperson To put it bluntly, their brand does not have the business of cleaning, nursing and after-sales service.

On the official websites of some luxury brands, none of them has set up a special maintenance center in China.

A luxury salesperson revealed that at present, almost no luxury goods can be maintained in China, and even the simplest cleaning has to be sent to Hong Kong.

Most dry cleaners do not accept luxury goods

Luxury stores and counters are not responsible for cleaning, so can they be sent to the dry cleaner?

"Sorry, we don't accept the washing business of famous bags." Hu Xiaoli, the owner of a dry cleaner in Wanggongtang Community, Renmin Road, made it clear.

Hu Xiaoli explained: In fact, the cleaning of luxury goods is very complicated, so we should be very careful. "If we can't wash them well, the things will go bad, and we will not only make money, but also pay compensation.". So he simply chose not to accept this business 。

There are many dry cleaners like Hu Xiaoli who do not accept luxury washing business. On the afternoon of the 14th, in more than a dozen small dry cleaners, most of them said they would not accept the washing of luxury goods. Only two dry cleaners said they would take their bags with them first to check the situation.

"In fact, it's better not to send famous bags to ordinary dry cleaners for cleaning." A salesperson at the luxury bag counter said that in fact, many bags made of materials can't be cleaned at all. After cleaning, the bag belt will deform, affecting the service life.

"The counter is not responsible for cleaning, and the dry cleaner does not accept it, so the bags I bought at a high price can only be left at home now," Fu Rong said helplessly.

It seems that luxury goods are like handicrafts, which should be "touched less and seen more".