Harbin Announced Consumer Complaints Hotspots, Shoes And Clothing Increased Significantly In The First Quarter

9, the Harbin industrial and commercial bureau and Harbin Consumers Association jointly announced the first quarter of this year.

In the first quarter, a total of 10345 consumer appeals were received, representing an increase of 27.5% over the previous year, including 666 complaints, 231 complaints and 329 reports.

The main problem of consumer complaints is manifested in

Mobile phones, home appliances, online shopping, home building materials, telecommunications services, vehicle maintenance, contract breach and so on.

Clothing and footwear "three packages" discount

In the first quarter, 87 complaints were made on clothing shoes, 76 complaints, accounting for 18.2% of the total amount of the complaint. The main problem reflected is that the quality is not good, especially the high-end shoes of more than 300 yuan.

Detect blame, after-sales service buck passing.

In March this year, Ms. Yang bought a pair of brand women's shoes at a price of 1150 yuan in a shoe town of Nangang district. After wearing it for a week, the left shoe was opened inside, and the right foot shoes were opened, so the merchants refused to replace or return them.

After mediation, businesses changed new shoes for consumers.

Mobile phone complaints are mostly quality problems.

In the first quarter, 98 complaints were made on mobile phones, accounting for 10.9% of the total amount of complaints.

Ms. Yan, Harbin Daoli District, bought a brand mobile phone at a price of 699 yuan in February at a mobile phone chain store in Daoli District. During the use of the cell phone, there were problems such as automatic shutdown, white screen, crash and so on. The merchant believed that the memory card was poisoned. It was suggested that Ms. Yan buy a storage card. After installation, the cell phone returned to normal. After a few days, the cell phone had problems again, and the business would not deal with it.

After mediation, businesses changed a new machine for consumers.