Taobao Responds To Miss Wu'S Taobao Store'S Baby Being Judged By Taobao.

Zeng FA Wen

Chr (34) fake two pieces of Chr (34) style = fake? "A shopkeeper of a Taobao in Ningbo was punished," reported that miss Ningbo's Taobao shop's baby was judged by Taobao.

Yesterday, Taobao responded.

Taobao's customer service staff Mei said that after verification, Taobao judged that Ms. Wu's merchandise violation was not on the "fake two pieces", but on Ms. Wu's brand information description.

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In the information, Miss Wu marked.

Brand, and the introduction of merchandise also appeared "original single" and Disney's design.

Ms. Wu did not provide a formal tax invoice when she filed a complaint. Taobao could not verify whether Ms. Wu's supplier was authorized to produce by Disney, so Ms. Wu's complaint had not been successful.

Before that, Ms. Wu could not use Disney brand temporarily.

Even if she bought goods on Alibaba, she didn't get the tax invoice at the time. She could make up the invoice to the seller later, and also get the regular invoice.

At present, Taobao's regulation of businesses has a systematic auxiliary identification, but the final disposal is manual processing.

In this regard, Ms. Wu said that she bought from Alibaba, and did not know whether the supplier was authorized by Disney, but the supplier said it was the original single product.

MS Mei said she would contact Ms. Wu to further verify supplier information.

If the supplier violates the rules, she will contact Alibaba colleagues to find out the matter.

At the same time, she also said that if the online complaint is not successful, there will be cloud customer service online channel and business phone complaints. Generally speaking, customer service can be answered immediately when receiving the business phone calls. The relative difficult problems can be answered within one to two working days.