Social Etiquette Knowledge Can Help You Improve Your Self-Cultivation.

Successful business conversation is an important guarantee for building good business relationships.

We advocate more effective conversation and advocate the art of conversation. The first thing we should do is not to go into the minefield.

Otherwise, it will cause other people's feelings of disgust and exclusion, which is not conducive to business contacts.

Therefore, it is very important to master the conversation etiquette, pay attention to conversation taboo and avoid talking "minefields".

1, avoid evil words to hurt people, saying, "three words of warm winter, bad words hurt June cold."

In business activities, you should not speak angry words, excessive words, alluge words or even dirty words. Otherwise, you have done more foreshadowing in the earlier stage. At this time, you can easily disappear, and feel that you have no quality, no need to continue with you and continue to cooperate.

2, gossip, business contacts, other people's private lives, there is no official disclosure of information, should not be subjective and speculative conclusion, as a business talk.

3, high above the top, no matter how tall you are, how hard the background is and how deep your qualifications are.

In this kind of equal communication between business conversations, we must put aside our airs and talk to people equally. We must not give people the feeling of being lofty and supercilious.

4, those who are too ostentatious in their boasting, exaggerate, and "boast" are often forced to work hard, and their purpose is only to arouse people's concern for him, so as to satisfy their vanity.

Business contacts are mainly about credit.

If you can't do anything you can brag about, you will have a flashy impression.

Show yourself, show your brilliance and knowledge, and your opponent will be embarrassed. It is also bad for communication.

5, when you listen to others, your mind should be concentrated. Do not look left and right. You will be absent minded or tired or yawn.

It makes people feel that you are not interested in this conversation and feel that this conversation is not attractive and bullshit.

6, bad

Jack Welch, a former General Company CEO, said: "to win the trust of customers, we must show trustworthy behaviors."

In conversation with customers, some deportment will leave a bad impression on customers.

These manners include: tapping the back of the head, doing things in the hands, pointing fingers, shaking the legs, digging the nostrils with hands, digging ears, rubbing the nose, picking up teeth, yawning, stretching and leaning. Standing at the time, they put their hands into their pockets, do not look at each other while talking, use the index finger to point at each other, sit on the chair, do something else, get too close to each other, and so on.

7, mockery of the other person in the conversation when a mistake or improper, should not laugh at, especially in many occasions, especially not so, otherwise it will hurt the other's self-esteem, so that you have a sense of resentment.

8, the nickname is usually called "praise", which is generally accepted by the general public.

If there is a derogatory nickname, it often has the meaning of insult, contempt or personal attack.

Even if the other party's colleagues or friends have always called this way, as a business partner, you should not be familiar with it again.

9, do not give each other a chance to speak. Some people do not speak to each other, regardless of whether the other person likes to listen or not. They just talk in their own strength, just like machine gun.

Even when business partners are talking, they always rush to speak.

10, refute the other side's point of view. Everyone has different opinions on things. In business conversation, the same is true. Business partners may not always be objective or objective.

As long as it is not for personality insults, there is no need to directly refute, otherwise it may make customers feel embarrassed and angry or angry.

Even if there is debate, we should try to rationale the other side and give it to the other side.

11, it is easy to assert that the problem of conversation between the two sides is rather complicated. Each of them has certain ideas. After listening to each other's words and listening to their opinions on the problem, they must not only listen to the beginning, but also explain the problems raised by their business partners. Even if you know more about these problems, you have to wait for the other party to finish speaking. This is both a basic courtesy and a comprehensive understanding of each other's opinions.

12, avoid taboo words, do not show disrespectful, unfriendly, impatient language and so on.

For example, for the elderly, it is not appropriate to say "old useless" and "not for years."

In the face of the disabled, avoid using words that do not respect the disabled, such as "fool", "blind person", "cripple", etc., and those with poor physical shape, such as fat people say "fat", "low", "short" are all taboo.

In the face of each other's questions, there can be no such things as "where do I know", "never heard of", "that matter does not belong to me", "seize the time" and so on.

When the other person says something wrong, he says, "you are wrong."

13, a cold field is a very embarrassing thing in conversation. Especially for visitors, the cold field is just like giving people a look that makes people restless.

No matter whether the topic of conversation is related to yourself or whether you are interested in it, you should enthusiastically invest in it and actively cooperate with it.

In case of a cold field due to other reasons, efforts should be made to save the field, shift old topics and lead to new topics.

If there is a cold situation, the receptionist must find the topic and take the initiative to talk.

If the time for the interview is almost the same, things will be settled, so we can consider closing the interview.

14.

It is not appropriate to discuss topics like personal privacy, diseases, deaths, topics, the party and the government, the third parties who talk about state secrets and industry secrets, and negative discussions. They criticisms of their leaders, peers and colleagues, discuss topics of low style, and criticisms of the other party's industry or job status or prospects.

15, overly concerned about some people in the business conversation, if the conversation is many people, we must pay attention to as far as possible to take care of each other's balanced person, do not pay attention to only one of them and neglect others.

Even if other people are not important, you should express your concern in appropriate ways.

For example, we should arouse everyone's interest with a topic, let everyone express their opinions, and make a pause with others in eyes, that is, pay attention to each other's eyes for a few seconds instead of simply scanning.

16, talk about the other side do not understand.

If you don't understand or interest, please leave your mouth open.

If you keep talking about it, the other person will think you deliberately show off and deliberately embarrass him.

17, short talk, long talk, business conversation, even if the two sides how energetic, the other party is interested in your topic, should also be enough, and then go, improve the efficiency of conversation.

Don't soak in the conversation, trifling "digging" topics, wasting your precious time, it's better not to complain about speculation and complain about your own misfortunes.